With all due respect to the people of South Asia, the clankers are generally far more understandable to my American ears. I don’t like it but to say otherwise would be a lie.
That said, every time I’ve called in to one of them, the conversation has gotten to the “let me get a human agent on the line” stage and I end up talking to an Indian anyway.
I feel like companies treat customer support as an afterthought. AI or outsourced, it's just a bad experience and no better than waiting on the line for a real local human.
With all due respect to the people of South Asia, the clankers are generally far more understandable to my American ears. I don’t like it but to say otherwise would be a lie.
That said, every time I’ve called in to one of them, the conversation has gotten to the “let me get a human agent on the line” stage and I end up talking to an Indian anyway.
That's hilarious and actually a very valid point.
I feel like companies treat customer support as an afterthought. AI or outsourced, it's just a bad experience and no better than waiting on the line for a real local human.