The article says the vast majority of places do not know where you are when you call 911; is that true?
I've toured our 911 call center, since I am a volunteer firefighter, and when you call on a cell phone you are immediately located by GPS and displayed on a map, and even tracked for a short time after you hang up.
And I would not expect Marion county Kansas to be up and coming technology-wise.
Unless it’s changed recently, Bay Area 911 calls all get routed to CHP in Vallejo and they didn’t have any information of where you are if calling from a cell phone.
Perhaps its time to get them onto the ESINet with a modern SIP stack and dispatch console. You can only kick the can down the road so far, this is an upgrade that has been clearly needed for many years.
Does anyone know if you have to have the GPS radio of the phone switched on for that to work? I keep my GPS and WIFI radios switched off for both privacy and to reduce the drain on the battery unless I specifically need it on when lost.
The OS overrides location service settings during emergency calls
> When using Emergency SOS to call emergency services, the call may include your location, regardless of whether you enable Location Services, to allow the dispatcher to assist you.
There is no legislation requiring this of device (or OS) vendors, but carriers are legally required to make location information available to emergency services, and I think are even prohibited from connecting phones that don’t make this possible. So market forces effectively ensure that all phones do this.
The exception is when the call is too short to get a lock for GPS and location can’t be determined. The phone will still transmit what it can (say, WiFi proximity derived location). Worse case is fall through to carrier triangulation.
There is no such thing as a GPS radio in a phone in the sense of something that broadcasts a signal. GPS signals are broadcast by satellites and any device on earth can choose to listen for the signal and triangulate their position by receiving the signal from multiple satellites. GPS doesn't send out any signal from your phone to work. In the same way that your eyeballs don't need to emit light for you to see (unless you're a superhero). Phones broadcast signal to connect to cell networks and wifi networks.
Now if you expect your phone to show your position on a map (using the GPS coordinates it calculated from the satellite signal) then it likely needs to retrieve map data from the internet (and in doing so it might be broadcasting over cell or wifi frequencies). But that's a different story.
Much confusion is caused by people saying "I tracked X with GPS" with the implication that GPS allows tracking of remote objects. It doesn't. It allows the remote object to know its own location. For that information to get to someone else (the spy in the chasing vehicle) the remote object needs to be broadcasting that location information through some other means (which has nothing to do with GPS).
The network knows the signal strength between you and the cell towers nearest you. You are usually within range of more than one cell tower. That can locate you fairly accurately. Network data like this is used to augment GPS which can have problems among tall buildings for example.
There is a difficult balance to strike in these types of calls (e.g. mental health crisis). On the one hand, the presence of police can escalate tensions and cause a situation to spiral out of control when it might not have otherwise. On the other hand, when a situation does get out of control, police are by far the best equipped to keep responders and bystanders safe. It can be a tough judgment call for responders to make
> police are by far the best equipped to keep responders and bystanders safe
Are they, though?
Increasingly, in the US, police are being trained to respond to any hint of danger with hair-trigger reflexes and lethal force. They are being taught to see themselves as constantly under siege, and every member of the public who's not a wealthy, able-bodied white person as a potential enemy, actively seeking to kill them.
If I knew there was someone with a mental illness nearby that made them sometimes violent and unpredictable, the person I would want around wouldn't be a police officer. It would be someone who's actually trained to interact with the mentally ill and de-escalate situations.
Sure, it might also be helpful to have someone who's physically strong enough to temporarily (safely) restrain the person having a psychotic episode, or a PTSD flashback, or just a plain old panic attack, to ensure they can't harm themselves or anyone around them while they are being helped.
But if someone has one of those kinds of problems, and I'm nearby, the last thing I want is for a heavily-armed member of the Aryan Brotherhood with a badge to shoot them dead and then boast about it online.
> It would be someone who's actually trained to interact with the mentally ill and de-escalate situations.
This is great when it works. But sometimes, people having mental health crises just don't want to be de-escalated, you try all the techniques and it doesn't work. (Just like with other medical calls—sometimes you do all the appropriate interventions, but the patient keeps getting sicker anyway.) Physical force should be the last resort, but sometimes there is unfortunately no other choice. (Source: I am an EMT)
> Since 911’s inception in 1968, and even before, we have always defaulted to the police for things that really have nothing to do with crime.
I'm not sure why that should be surprising. For example, I'd expect the highway patrol to show up first at an accident. Maybe an ambulance or the fire department would be there too.
Yeah I'm not sure the alternative would be better. You will always have calls that don't fit neatly into the "crime" "fire" or "injury" buckets. Of the three of those whose time I would want to take up dealing with something in the margins it makes complete sense for it to be a police officer, if for no other reason than there are a lot more of them than there are paramedics or [professional] firefighters in most areas. Downstream of that the potential negatives of having 1-2 paramedics dealing with nonsense and unavailable for other calls seem much higher than the negatives of having 1-2 cops unavailable for some period of time.
I suspect Atlanta PD assumes the extremely meager budget (0.06%) for PAD is coming out of their very hefty cut of the city budget (30%+) and has been pushing against anything that smells like an alternative to their punitive model.
how could it trend differently? you would have to come up with an alternative to 911 generally, which is very very hard.
in terms of preserving 911 but improving outcomes, the strongest consensus among experts is that police need more specializations, much like healthcare.
ultimately i think these problems exist everywhere in the world, and communities where homeless interacting with citizens & police issues are acute, like in san francisco, are actually the future, not the past, for other communities. coercion, like the kind that used to exist in California for the mentally ill specifically, is going away everywhere. it's not coming back.
there are many ideas but ideas that are not going to be enacted are not valuable, even if they are interesting to talk about, and once you get a sober look at what really does get enacted and why, the problem shifts from the specifics of mental health and policing interactions to politics and getting elected.
I think you’re spot on about specialization. Police are chronically under-trained and unequipped to deal with such a broad swathe of what they’re expected to, from speeding tickets to mental health crises. As long as there’s a combination of ill training, high pressure situations, and bad pay, there’s going to be terrible outcomes.
I definitely think that there’s a ton of ways in which the American police state is a horrible shitshow that attracts power-hungry assholes, but I also think that the nature of the job as it is currently set up inevitably will lead to mistakes from cops who wouldn’t have violent behavior otherwise.
That doesn’t excuse it, of course, but it’s important to understand the circumstances that create horrible outcomes.
I think theres a government organizational aspect, that in the US the police forces are often very small. If the forces we’re combining into larger units the specialization becomes economical.
As an example, in the state of New South Wales in Australia, its 1 police force organization for the whole state (8 million people)
That’s certainly one possible way to address, at least when considering rural sheriffs or small-town police forces. But that kind of suggestion starts making people feel pretty uncomfortable in the US. Local control is better at convincing people that those empowered to police in their communities are accountable to local voters.
As with anything, of course it’s going to be partisan, too. NYC leftists don’t want Albany dictating how their police operate, and rural Californians don’t want the uniparty government in Sacramento controlling theirs.
there is a certain kind of mook (https://ribbonfarm.com/2020/01/16/the-internet-of-beefs/) out there: he finds a community in the United States, or who talks about communities they've never lived in in East Asia, like Singapore, or talks about communities that lack free press or elections and therefore verifiable statistics, like most of China, or are closed communities, like some of the EU, who says: "If we only did X like they do in community Y, there wouldn't be problems!" And what I am saying is, not that San Francisco does things well, but that the homeless problem in San Francisco is coming for those communities too. They are in San Francisco's past. Drugs are coming for those communities, the K shaped economy is coming for those communities, expensive OT-based compensation, a bloated public sector, falling commercial real estate, NIMBYism, private schooling, way too intensively used roads... Obviously, a lot of good stuff is coming too - Section 377A was only repealed in Singapore in 2022 - but my point is that nobody gets it right. They are just behind in a certain sense of getting it wrong.
To fix policing, you have to look at things like a Darwinian system, rather than looking for antagonists or agonizing over statistics.
“the problem shifts from the specifics of mental health and policing interactions to politics and getting elected.” +1. Another response to your comment mentions forces being small, which touches on a fundamental dynamic: Baumol-ian labor costs. As long as policing is defined as “an officer showing up” it will grow inexorably more expensive. Many HN commenters are foot soldiers in the effort to oppose automation in the form of cameras, drones, etc.
>the strongest consensus among experts is that police need more specializations, much like healthcare.
One of criticisms of healthcare is that we need more generalists so that people can afford basic checkups and routine care without obscene expenses. The call for more specialization might only serve some small minority of cases at wildly out-of-proportion rates.
Part of why policing seems so ineffective is because, whether or not it was deliberate, police forces have mutated into the "drug money confiscation force". Most people do not have active problems caused by or aggravated by drug dealers, and certainly not to the degree that would be indicated by how much police effort is expended toward those criminals. When real crimes are reported, we're told "tell it to your insurance company", the police never investigate, solve, or prosecute the people who commit those crimes.
I was curious if 112 works in the US and apparently it does, but it routes to 911 anyway. Oh well, that's a shame - for context, 112 on this side of the pond will connect you to a general dispatcher which decides if the call should go to the police, firemen or medical dispatcher. Avoids the problem highlighted in the article.
In the US, 911 is treated as a generic "emergency" dispatcher. I don't have stats handy but am pretty sure 911 calls are at least as likely to result in an ambulance as a cop (or fire truck).
Yes. This article’s main drive is that because organizationally the PD often (sometimes? Idk) runs the PSAP where calls are received, that they have a bias toward assuming a cop is the correct responder.
I actually disagree with this. The reason why people call police is that they know that the so-called “mental health crisis” is extremely dangerous, in a physical way, not just “emotionally triggering.” Like the dude I saw on the news in NYC last week who was lunging at the police with scissors who eventually ended up shot after the taser failed to get him to stop.
I guess people would like to believe that there’s an army of well-trained social workers out there who could be dispatched to the scene to simply talk someone down from a total psychotic episode, but the fact is that the type of person who’s going to be shot by the police would’ve also stabbed the social workers with scissors too.
The reality of the matter is that people who are severely mentally ill can be very dangerous to others. There’s not an easy way to guarantee they’ll never come to harm unless you’re willing to sacrifice the safety of everyone else by renouncing any possibility of using force.
You understand that 911 is a central dispatcher, not to the police specifically, right? That they default more to the police is a completely different issue.
And I much prefer only having to worry about remembering 911. In Norway I'm supposed to remember to call 112 for the police, 110 if there's a fire, and 113 if I need an ambulance or am having a medical emergency.
Sure. But if you dial 110 by mistake and meant to dial 112, they will either help you regardless (many emergency dispatchers are colocated) or simply transfer you to where you meant to call.
The linked article isn't entirely correct. Yes, in smaller counties and towns the 911 call center may be led by the police department but in any city of any meaningful size, the E911 call center is a stand alone department. Sometimes within a wider public safety department but that department usually includes fire in addition to police, and 911 is usually a peer to the police not subordinate
The focus should be on who is dispatched on the types of calls, not the organizational structure, because in most places it's already what you'd expect and not part of the police
There needs to be a force that can be dispatched to these types of calls, just like they know to send the Fire Department if it requires some kind of engineering/rescue but isn't a fire and isn't a medical call
More accurately, 112 is the EU emergency number (and the GSM standard) but actual organization of emergency services is entirely national so who deals with your call and how will be local. The article also points out that handling of 911 is local in the US, even if apparently most 911 dispatchers are somehow subordinate to the police.
Also, like 112 forwards to 911 in the US, most cell networks in the EU will forward 911 to 112. American cultural dominance has made it so everyone knows 911 and even Europeans apparently end up dialing it.
I had a weird thing happening with that. I just returned from dinner in Germany driving through a semi-industrial area in the netherlands when I spotted a fire in one of the buildings we drove past. I called 112 and was connected to the German dispatcher and they couldn't connect me to the Dutch fire department. So they sent the German firetruck across the border and meanwhile alerted their Dutch colleagues as well. Apparently my phone had not yet re-registered with the dutch network even though we were already well across the border.
That’s super cool of them. I guess fire is one of those things where jurisdiction doesn’t have to be exact. And with the lack of physical border there, they could easily just hop over and do their Dutch colleagues a favor.
Emergency services work cross border lots of times but I had never seen it in action. They were super fast too, far faster than I thought was even possible and their dutch colleagues weren't all that far behind. They managed to save the surrounding buildings but the building where the fire started was lost.
I mean they were possibly going to help anyway or even physically closer. And I imagine that sitting around in the fire department does get boring, something to do occasionally is welcome :)
I wouldn't look as far as cultural dominance. If you're abroad and in an emergency, you're just going to dial the number you remember from your home country on autopilot, and there's no good reason not to support that if the number isn't already taken for something else.
Yes, sure. But I am talking about Europeans, not Americans, who know 911. I see kids here who are familiar with 911 just through American media, which is really the only source here for anyone to know the number.
It’s weird that that opinion occurred in a comment where they already knew about the reverse decision. It’s more of a case of pragmatism than cultural dominion.
I suppose they think that if America didn’t have so much cachet, that calls to 911 in Europe should route to a recording of someone chewing you out (in whatever the local language is) for being a cultural imperialist.
911 also decides where the call should go. The problem is that decision often includes the police for liability (sounds like the person might be violent, even if the root cause is mental health) and/or logistics (a fire usually requires traffic/crowd control) reasons, and they generally respond the quickest (because they don't need to put on their gear, are already patrolling, and have smaller vehicles).
Whoever is initially dispatched to the call by 911 also have a say. E.g. if 911 dispatches police, but the police feel they want an ambulance on scene as well, they can request that. And vice-versa.
There is a difficult balance to strike, in that police presence can escalate tension and make a situation worse, but police are also best equipped to protect other responders if a situation does escalate. It can be a tough judgment call
The article says the vast majority of places do not know where you are when you call 911; is that true?
I've toured our 911 call center, since I am a volunteer firefighter, and when you call on a cell phone you are immediately located by GPS and displayed on a map, and even tracked for a short time after you hang up.
And I would not expect Marion county Kansas to be up and coming technology-wise.
Unless it’s changed recently, Bay Area 911 calls all get routed to CHP in Vallejo and they didn’t have any information of where you are if calling from a cell phone.
Doesn’t seem fixed from a quick Google https://www.nbcbayarea.com/news/local/cellphone-users-in-oak...
Wow, you need to subscribe to a $20 per year app for 911 to work from a cellphone in Oakland.
Maybe San Francisco should upgrade their tech to be on par with Kansas
Perhaps its time to get them onto the ESINet with a modern SIP stack and dispatch console. You can only kick the can down the road so far, this is an upgrade that has been clearly needed for many years.
Does anyone know if you have to have the GPS radio of the phone switched on for that to work? I keep my GPS and WIFI radios switched off for both privacy and to reduce the drain on the battery unless I specifically need it on when lost.
The OS overrides location service settings during emergency calls
> When using Emergency SOS to call emergency services, the call may include your location, regardless of whether you enable Location Services, to allow the dispatcher to assist you.
https://www.apple.com/legal/privacy/data/en/emergency-sos/
Android has a similar feature.
There is no legislation requiring this of device (or OS) vendors, but carriers are legally required to make location information available to emergency services, and I think are even prohibited from connecting phones that don’t make this possible. So market forces effectively ensure that all phones do this.
The exception is when the call is too short to get a lock for GPS and location can’t be determined. The phone will still transmit what it can (say, WiFi proximity derived location). Worse case is fall through to carrier triangulation.
This is the correct answer.
There is no such thing as a GPS radio in a phone in the sense of something that broadcasts a signal. GPS signals are broadcast by satellites and any device on earth can choose to listen for the signal and triangulate their position by receiving the signal from multiple satellites. GPS doesn't send out any signal from your phone to work. In the same way that your eyeballs don't need to emit light for you to see (unless you're a superhero). Phones broadcast signal to connect to cell networks and wifi networks.
Now if you expect your phone to show your position on a map (using the GPS coordinates it calculated from the satellite signal) then it likely needs to retrieve map data from the internet (and in doing so it might be broadcasting over cell or wifi frequencies). But that's a different story.
Much confusion is caused by people saying "I tracked X with GPS" with the implication that GPS allows tracking of remote objects. It doesn't. It allows the remote object to know its own location. For that information to get to someone else (the spy in the chasing vehicle) the remote object needs to be broadcasting that location information through some other means (which has nothing to do with GPS).
Short answer: no.
The network knows the signal strength between you and the cell towers nearest you. You are usually within range of more than one cell tower. That can locate you fairly accurately. Network data like this is used to augment GPS which can have problems among tall buildings for example.
Probably not, the network towers are the ones being used to triangulate I think.
That would be trilateration. But no, your phone is perfectly able to transfer your GPS position during a 911 call, as well.
There is a difficult balance to strike in these types of calls (e.g. mental health crisis). On the one hand, the presence of police can escalate tensions and cause a situation to spiral out of control when it might not have otherwise. On the other hand, when a situation does get out of control, police are by far the best equipped to keep responders and bystanders safe. It can be a tough judgment call for responders to make
> police are by far the best equipped to keep responders and bystanders safe
Are they, though?
Increasingly, in the US, police are being trained to respond to any hint of danger with hair-trigger reflexes and lethal force. They are being taught to see themselves as constantly under siege, and every member of the public who's not a wealthy, able-bodied white person as a potential enemy, actively seeking to kill them.
If I knew there was someone with a mental illness nearby that made them sometimes violent and unpredictable, the person I would want around wouldn't be a police officer. It would be someone who's actually trained to interact with the mentally ill and de-escalate situations.
Sure, it might also be helpful to have someone who's physically strong enough to temporarily (safely) restrain the person having a psychotic episode, or a PTSD flashback, or just a plain old panic attack, to ensure they can't harm themselves or anyone around them while they are being helped.
But if someone has one of those kinds of problems, and I'm nearby, the last thing I want is for a heavily-armed member of the Aryan Brotherhood with a badge to shoot them dead and then boast about it online.
> It would be someone who's actually trained to interact with the mentally ill and de-escalate situations.
This is great when it works. But sometimes, people having mental health crises just don't want to be de-escalated, you try all the techniques and it doesn't work. (Just like with other medical calls—sometimes you do all the appropriate interventions, but the patient keeps getting sicker anyway.) Physical force should be the last resort, but sometimes there is unfortunately no other choice. (Source: I am an EMT)
> Physical force should be the last resort, but sometimes there is unfortunately no other choice.
It makes no sense to have "first responders" who default to your "last resort".
"OK, so, we think there's a typo in one of the customer records so I've restored from this morning's backup"
"But that loses six hours of work! That's crazy, why did you do that?"
"Restoring from backup is our last resort"
"What else did you try?"
"Oh I never try anything else. I just restore from backup and that resolves it"
> Since 911’s inception in 1968, and even before, we have always defaulted to the police for things that really have nothing to do with crime.
I'm not sure why that should be surprising. For example, I'd expect the highway patrol to show up first at an accident. Maybe an ambulance or the fire department would be there too.
Yeah I'm not sure the alternative would be better. You will always have calls that don't fit neatly into the "crime" "fire" or "injury" buckets. Of the three of those whose time I would want to take up dealing with something in the margins it makes complete sense for it to be a police officer, if for no other reason than there are a lot more of them than there are paramedics or [professional] firefighters in most areas. Downstream of that the potential negatives of having 1-2 paramedics dealing with nonsense and unavailable for other calls seem much higher than the negatives of having 1-2 cops unavailable for some period of time.
Well, there's 311, for non-police non-emergencies.[1] New York City is serious about it, but most other places are not.
[1] https://portal.311.nyc.gov/about-nyc-311/
Atlanta has it but our Mayoral administration has been hell-bent on rendering it useless: https://theappeal.org/atlanta-policing-alternatives-diversio...
I suspect Atlanta PD assumes the extremely meager budget (0.06%) for PAD is coming out of their very hefty cut of the city budget (30%+) and has been pushing against anything that smells like an alternative to their punitive model.
Eh, it's hit and miss. I've had complaints just get closed out with no action.
Also when calling for someone who may be in crisis, like someone sleeping on the street in too cold a weather, they kinda just bounce you to 911 iirc.
Obligatory: <https://mudcompany.thecomicseries.com/comics/148/#content-st...>
there are great books on the evolution of the retail side of policing. police spend most of their time responding to 911 and patrolling (https://www.google.com/books/edition/The_Reinvention_of_Poli...) as part of a change towards reactive policing.
how could it trend differently? you would have to come up with an alternative to 911 generally, which is very very hard.
in terms of preserving 911 but improving outcomes, the strongest consensus among experts is that police need more specializations, much like healthcare.
ultimately i think these problems exist everywhere in the world, and communities where homeless interacting with citizens & police issues are acute, like in san francisco, are actually the future, not the past, for other communities. coercion, like the kind that used to exist in California for the mentally ill specifically, is going away everywhere. it's not coming back.
there are many ideas but ideas that are not going to be enacted are not valuable, even if they are interesting to talk about, and once you get a sober look at what really does get enacted and why, the problem shifts from the specifics of mental health and policing interactions to politics and getting elected.
I think you’re spot on about specialization. Police are chronically under-trained and unequipped to deal with such a broad swathe of what they’re expected to, from speeding tickets to mental health crises. As long as there’s a combination of ill training, high pressure situations, and bad pay, there’s going to be terrible outcomes.
I definitely think that there’s a ton of ways in which the American police state is a horrible shitshow that attracts power-hungry assholes, but I also think that the nature of the job as it is currently set up inevitably will lead to mistakes from cops who wouldn’t have violent behavior otherwise.
That doesn’t excuse it, of course, but it’s important to understand the circumstances that create horrible outcomes.
I think theres a government organizational aspect, that in the US the police forces are often very small. If the forces we’re combining into larger units the specialization becomes economical.
As an example, in the state of New South Wales in Australia, its 1 police force organization for the whole state (8 million people)
That’s certainly one possible way to address, at least when considering rural sheriffs or small-town police forces. But that kind of suggestion starts making people feel pretty uncomfortable in the US. Local control is better at convincing people that those empowered to police in their communities are accountable to local voters.
As with anything, of course it’s going to be partisan, too. NYC leftists don’t want Albany dictating how their police operate, and rural Californians don’t want the uniparty government in Sacramento controlling theirs.
I'm honestly amazed someone could point to San Francisco's homeless problem and its policing or lack thereof and say "that's the future"
there is a certain kind of mook (https://ribbonfarm.com/2020/01/16/the-internet-of-beefs/) out there: he finds a community in the United States, or who talks about communities they've never lived in in East Asia, like Singapore, or talks about communities that lack free press or elections and therefore verifiable statistics, like most of China, or are closed communities, like some of the EU, who says: "If we only did X like they do in community Y, there wouldn't be problems!" And what I am saying is, not that San Francisco does things well, but that the homeless problem in San Francisco is coming for those communities too. They are in San Francisco's past. Drugs are coming for those communities, the K shaped economy is coming for those communities, expensive OT-based compensation, a bloated public sector, falling commercial real estate, NIMBYism, private schooling, way too intensively used roads... Obviously, a lot of good stuff is coming too - Section 377A was only repealed in Singapore in 2022 - but my point is that nobody gets it right. They are just behind in a certain sense of getting it wrong.
To fix policing, you have to look at things like a Darwinian system, rather than looking for antagonists or agonizing over statistics.
Thanks for the book recommendation.
“the problem shifts from the specifics of mental health and policing interactions to politics and getting elected.” +1. Another response to your comment mentions forces being small, which touches on a fundamental dynamic: Baumol-ian labor costs. As long as policing is defined as “an officer showing up” it will grow inexorably more expensive. Many HN commenters are foot soldiers in the effort to oppose automation in the form of cameras, drones, etc.
>the strongest consensus among experts is that police need more specializations, much like healthcare.
One of criticisms of healthcare is that we need more generalists so that people can afford basic checkups and routine care without obscene expenses. The call for more specialization might only serve some small minority of cases at wildly out-of-proportion rates.
Part of why policing seems so ineffective is because, whether or not it was deliberate, police forces have mutated into the "drug money confiscation force". Most people do not have active problems caused by or aggravated by drug dealers, and certainly not to the degree that would be indicated by how much police effort is expended toward those criminals. When real crimes are reported, we're told "tell it to your insurance company", the police never investigate, solve, or prosecute the people who commit those crimes.
I was curious if 112 works in the US and apparently it does, but it routes to 911 anyway. Oh well, that's a shame - for context, 112 on this side of the pond will connect you to a general dispatcher which decides if the call should go to the police, firemen or medical dispatcher. Avoids the problem highlighted in the article.
In the US, 911 is treated as a generic "emergency" dispatcher. I don't have stats handy but am pretty sure 911 calls are at least as likely to result in an ambulance as a cop (or fire truck).
Yes. This article’s main drive is that because organizationally the PD often (sometimes? Idk) runs the PSAP where calls are received, that they have a bias toward assuming a cop is the correct responder.
I actually disagree with this. The reason why people call police is that they know that the so-called “mental health crisis” is extremely dangerous, in a physical way, not just “emotionally triggering.” Like the dude I saw on the news in NYC last week who was lunging at the police with scissors who eventually ended up shot after the taser failed to get him to stop.
I guess people would like to believe that there’s an army of well-trained social workers out there who could be dispatched to the scene to simply talk someone down from a total psychotic episode, but the fact is that the type of person who’s going to be shot by the police would’ve also stabbed the social workers with scissors too.
The reality of the matter is that people who are severely mentally ill can be very dangerous to others. There’s not an easy way to guarantee they’ll never come to harm unless you’re willing to sacrifice the safety of everyone else by renouncing any possibility of using force.
You understand that 911 is a central dispatcher, not to the police specifically, right? That they default more to the police is a completely different issue.
And I much prefer only having to worry about remembering 911. In Norway I'm supposed to remember to call 112 for the police, 110 if there's a fire, and 113 if I need an ambulance or am having a medical emergency.
Oh great, because in Germany it's exactly the other way around. 110 is police, 112 is firefighters and ambulance.
Sure. But if you dial 110 by mistake and meant to dial 112, they will either help you regardless (many emergency dispatchers are colocated) or simply transfer you to where you meant to call.
>>That they default more to the police is a completely different issue.
That is literally what this article is about though, no?
The linked article isn't entirely correct. Yes, in smaller counties and towns the 911 call center may be led by the police department but in any city of any meaningful size, the E911 call center is a stand alone department. Sometimes within a wider public safety department but that department usually includes fire in addition to police, and 911 is usually a peer to the police not subordinate
The focus should be on who is dispatched on the types of calls, not the organizational structure, because in most places it's already what you'd expect and not part of the police
There needs to be a force that can be dispatched to these types of calls, just like they know to send the Fire Department if it requires some kind of engineering/rescue but isn't a fire and isn't a medical call
More accurately, 112 is the EU emergency number (and the GSM standard) but actual organization of emergency services is entirely national so who deals with your call and how will be local. The article also points out that handling of 911 is local in the US, even if apparently most 911 dispatchers are somehow subordinate to the police.
Also, like 112 forwards to 911 in the US, most cell networks in the EU will forward 911 to 112. American cultural dominance has made it so everyone knows 911 and even Europeans apparently end up dialing it.
I had a weird thing happening with that. I just returned from dinner in Germany driving through a semi-industrial area in the netherlands when I spotted a fire in one of the buildings we drove past. I called 112 and was connected to the German dispatcher and they couldn't connect me to the Dutch fire department. So they sent the German firetruck across the border and meanwhile alerted their Dutch colleagues as well. Apparently my phone had not yet re-registered with the dutch network even though we were already well across the border.
That’s super cool of them. I guess fire is one of those things where jurisdiction doesn’t have to be exact. And with the lack of physical border there, they could easily just hop over and do their Dutch colleagues a favor.
Emergency services work cross border lots of times but I had never seen it in action. They were super fast too, far faster than I thought was even possible and their dutch colleagues weren't all that far behind. They managed to save the surrounding buildings but the building where the fire started was lost.
I mean they were possibly going to help anyway or even physically closer. And I imagine that sitting around in the fire department does get boring, something to do occasionally is welcome :)
> I mean they were possibly going to help anyway or even physically closer.
There is a good chance of that.
The fire was in Eygelshoven, Nievelsteenstraat. I don't know how close the nearest fire stations are either side of the border.
I wouldn't look as far as cultural dominance. If you're abroad and in an emergency, you're just going to dial the number you remember from your home country on autopilot, and there's no good reason not to support that if the number isn't already taken for something else.
Yes, sure. But I am talking about Europeans, not Americans, who know 911. I see kids here who are familiar with 911 just through American media, which is really the only source here for anyone to know the number.
> American cultural dominance has made it so everyone knows 911 and even Europeans apparently end up dialing it.
This is a ridiculous opinion.
It’s weird that that opinion occurred in a comment where they already knew about the reverse decision. It’s more of a case of pragmatism than cultural dominion.
I suppose they think that if America didn’t have so much cachet, that calls to 911 in Europe should route to a recording of someone chewing you out (in whatever the local language is) for being a cultural imperialist.
999 works in most places, too.
911 also decides where the call should go. The problem is that decision often includes the police for liability (sounds like the person might be violent, even if the root cause is mental health) and/or logistics (a fire usually requires traffic/crowd control) reasons, and they generally respond the quickest (because they don't need to put on their gear, are already patrolling, and have smaller vehicles).
Whoever is initially dispatched to the call by 911 also have a say. E.g. if 911 dispatches police, but the police feel they want an ambulance on scene as well, they can request that. And vice-versa.
There is a difficult balance to strike, in that police presence can escalate tension and make a situation worse, but police are also best equipped to protect other responders if a situation does escalate. It can be a tough judgment call
They reroute you to nonemergency where a female dispatcher chuckles at your very real problem so crime stats stay low?